Made an order for delivery, waited for 2 days since no sooner slot was available, the delivery was 3 hours late. As it was a whole 3 hours late (the app kept telling me that my order is « out for delivery), I called ASDA and it took the representative (with rather poor English speaking skills) 10 more minutes to find out that my delivery has been cancelled. No reason for cancellation was stated, the information still isn’t updated online, and I am left without groceries - no food, no toilet rolls - while in quarantine. Absolutely terrible service or lack of such, really. I will likely never shop at ASDA again and tell everyone I know to not use their services. The experience could not have been worse.
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