Many items were missing from my home delivery last week which I reported immediately. One cannot phone them unlike Waitrose. I had to use the automated system online. I accept these things can happen at times and in fact, it had happened once before when the priciest items were missing. I had not realised the three-day rule for Asda and lost out. This time around, so many items were missing that it was unforgivable. I immediately reported it, ticked the items missing and requested a refund. I had to order the items from another company and pay more for the same day delivery as the missing items included necessities like bread. Asda has told me my request for refund has been rejected. I will be taking them to small claims court if they do not resolve the issue immediately as they have taken funds from me fraudulently without providing me with the goods. Their customer service took an entire week to reject the refund request without getting into any conversation or contact. I find the service non-existent and pitiful. They have lost my custom for good with their behaviour. In a world of Covid-19 when every household is suffering, the supermarkets are thriving and making a mint of it. Therefore, this behaviour is doubly unforgivable and unacceptable not to mention downright illegal.