Having placed an order for delivery ASDA made their usual pending payment request, but not satisfied with that they made a 2nd pending request later the same day, upon realising the payments had been duplicated I contacted customer service, who made a big effort to apologise and said that immediately after delivery the repayment of the 2nd pending and any shortfall would be reversed with my bank, delivery made no reversal, they now say up to 5 working days, whilst I am not in need of the funds immediately I does strike me that they have removed access to my monies for a period of 7 days, without any care that should i need the money to pay a bill I will maybe get charged for late payment etc, if in this modern era a company the size of ASDA cannot do an immediate refund, as amazon does, and Sainsbury’s then maybe there new owners should look at reviewing there customer charter,.