Made online grocery order of £203. Checked my account on day of delivery and they have taken 4 more multiple payments out totalling over £800! It appears that every time I amended my order they just stuck another pending payment in my account. Pending I thought so it won't be processed but oh no it was! This left me with a balance of just £270. Contacted customer services 3 times all of them rude, with incoherant pigeon English and unhelpful, one was even chewing gum and heard someone whistling in the background! I was shocked at their manner and unprofessional, flippant immature approach. One of them was more interested in telling me what a lovely name HE had rather than sort my problem out. Just weird! Eventually received an email saying I will be refunded £400 in 3-5 days and asked to take a screen shot if there were any other pending transactions which there are! So I'm left with £270 in my account and a family with one income plus a disabled child but Asda couldn't care less. Fuming! Contacted CEO to complain, heard nothing. Had another order booked for following week which I've cancelled. Would rather starve will never use them again. Mel Flack