Today I did a click and collect at the Asda store at Horwich Bolton. I feel that I must express my concern at the service I received as I did this due to the fact that I am in my 70s and as i am vulnerable, i am being extremely careful with shopping during Covid 19. My slot was between 4 and 5 and I arrived at 4.05. I was told to wait in the doorway which would have been fine had my order been available to take to my car. However, it wasn't and I waited 15 minutes during which time a flow of people walked past me putting me in a very precarious position. I would have had less contact had I shopped in store. This completely defeated the object of doing click and collect. Surely it would make more sense to have dedicated parking spots close to the store entrance so that staff can bring it out to your car. This would avoid unnecessary contact with both staff and the general public. When I expressed my concern I was told that only 1 customer at a time could be dealt with. Fair enough, I was in no hurry but don't put me at risk by making me stand where every customer exiting the store has to pass me! Its a free service I know but on this occasion I really should have shopped in store so that I could avoid all customers who were in my vicinity. I would rename this 'service click, wait and collect.' It needs revamping drastically as it is currently not as described and I for 1 will not be using it again.