My experience with Balsam Hill has been an absolute nightmare. We were so excited to receive our first tree. We opened the box to find a dusty ripped bag. Once opened we found it had another shipping label in it, they shipped us a tree that had previously been returned. No problem, we can get a new bag and understand that sometimes people just return perfectly fine items. Well we set it up and half the top portion lights don’t work. One that does is backwards (green on white setting and white on color setting). We call and start the exchange process. The agent was nice enough and we were able to print the label, re-box the tree, call fedex and return it. Second tree arrived, we go to set it up and the fancy base is broken. We realize this stuff happens and call, they offer a replacement base. We aren’t thrilled to have to replace a base on a $1500 tree. We go along with it. Next day, we call as we see the tree is now $1200 vs $1500. Since we have had such a poor experience we hope they will price match. The supervisor chose not to, so we decided to return the broken tree and get a refund. We do the whole return process again. A week after still no refund, I call and they have no record of a refund that needs to be processed. Over $1500 I spent and I have had hours of time returning, emailing, chatting and calling. They now want me to send the shipping label proof, etc. I just can’t even. I’m in a dispute process with PayPal- avoid them at all freaking costs. Oh and the tree wasn’t even that nice. We bought a nicer looking one for $300 at sams. No fluffing needed and great return policy. Merry freaking Christmas.