Balsam Hill Reviews

Name: Balsam Hill
Rating: 1.26

1.3 Rating 424 Reviews

4 %

of reviewers recommend Balsam Hill

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Metrics

1.3

Based on 424 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 66%
Accurate And Undamaged Orders	Greater than 52%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Returns & Refunds
Returns Process	Could Be Better

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Balsam Hill 4 star review on 22nd December 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Lights lasted 3 years and as soon as warranty was over, the top of tree has clear light and the bottom is colored. After 5 calls, no one can help solve the problem. Tons of the lights are just a touch of color at base. They sent me a new controller which did not solve problem. I have spent hours checking all connectors. My $59 tree in another room has lasted 15 years. So very sad that this tree has not lasted the 8-10 years they advertise.”

Helpful Report

Posted 1 day ago

“Customer service is rude and unprofessional. They strive for excellence yet my experience with them has been unpleasant and frustrating. Buy somewhere else!”

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Posted 2 days ago

“This has been a horrible experience. I ordered 2 sets of two garlands. I was told they were led lights but they were incandescent. Only received one set. On the phone 58 minutes trying to get credit for set of two never received. Called three times for credit and two tines to replace with plug in ked. Three different answers. This company is substandard. And, by the way not that realistic balsam garlands. Don’t buy from this company”

Helpful Report

Posted 2 weeks ago

“I bought a balsam hill tree after one Christmas the next Christmas the lights would not work. It was under warranty and they would not honor it even had the receipt.DO NOT RECOMMEND THEY DO NOT HONOR THE WARRANTY DO NOT BUY U WILL PAY ALOT AND THERE REALLY NOT WORTH IT..”

Helpful Report

Posted 1 month ago

“You do not have any white unlit Christmas trees”

Helpful Report

Posted 1 month ago

“I purchased over $400 worth of miracle window candles LED. They look great, but stop working within three months, and Balsam Hill is not interested in replacing since the 30 day return period has run out. This kind of customer service for large purchasers will put them out of business. Beware Balsam Hill!”

Helpful Report

Posted 7 months ago

“I ordered a tree with lights. So I thought. Website had a glitch. Ordered with lights for the price shown. I looked at the email sent and saw no lights. Called to cancel. Said too late. YOU HAVE 30 MINUTES TO CANCEL THE ORDER! Rep said I could send it back for 50 dollars. Don't do it. Plenty of nice trees out there from reputable companies.”

Helpful Report

Posted 8 months ago

“Balsam Hill did NOT make me happy. Some years ago I bought a 10ft garland for my mantlepiece. It came quickly but when I opened the box it was far too small for the garland which had just been stuffed in. Lots of the decorative parts were detached and loose in the bottom of the box. It looked to me as if it had already been sent out to someone else and then returned. The return address was in Holland so it would have been a lot of hassle to return it. I fixed all the loose parts back on and put it down to experience. I will not buy from them again. I posted a review/complaint but never heard from them again.”

Helpful Report

Posted 8 months ago

“Offered a tree on sale. Tried to order the tree but they said out of stock, we will notify you once when it is in. They did not but when it was in stock they would not honor the price offered when I tried to buy. If you offer a product at a price and I accept then you need to honor the price when it comes in.”

Helpful Report

Posted 8 months ago

“I ordered a tree and never received it. They insist that I did but I never saw it. Then they said they will refund me 30% of my cost. Said they sent that and again I never received it. I will never purchase from this company again. I am very disappointed...”

Helpful Report

Posted 8 months ago

“The tree has many issues. It does not hold ornaments- as the branches are too fluffy to allow ornaments to attach and if you are lucky enough to get one on, the branches are so flimsy the ornaments fall off. I hate our tree. My daughter said, “A Christmas tree has one job, to hold ornaments nicely and this one failed.” I called to return the tree but they said no. Balsam received this review and replied that they reached out to me but they didn’t. They don’t care.”

Helpful Report

Posted 9 months ago

“I had purchased a scent machine a while back. Did not receive and they sent out another one. I have been in contact with them a few + times. I needed a new plastic tube for inside scent machine. I would have purchased it, but when I talked to a guy on the phone he was, oh wow I don't know where you would get one! Not sure a second time. The best one, my girlfriend said check out something (?) another type of gadget from a plug in, that worked for me!! What? Very displeased with customer service. They have no clue! Could it be, they were not happy with sending out another machine. Just needed to put this out there, since I paid $99.00 for this and have not used it in over a year.”

Helpful Report

Posted 9 months ago

“I don’t think this company gets enough credit. I had a few issues and they responded to my email in 7 MINUTES. This company is on top of it and the quality is amazing. Looks like issues people have are with the lighted trees. I highly recommend there trees and non toxic which is huge with kids/pets ( did not get a tree with lights btw as lights go out so I put on my own)”

Helpful Report

Posted 9 months ago

“I've ordered several items over the years and have been happy with their quality. However, their return policy is unreasonable. My items came 12/20 and returns needed to be completed within 30 days OR by 12/25, whichever is sooner. Had the 30 days, but they would not accept the return.....have to pay your own shipping at $10/box too.”

Helpful Report

Posted 10 months ago

“I purchased a Balsam Hill Fir tree. I learned that once the warranty is up, which is three years, that you will no longer be able to order replacement master bulbs. If that master bulb goes out, a large section of your lights won’t work. The live chat suggested I look for the bulbs on Amazon, and appreciated my understanding. I will not buy another very expensive tree from Balsam Hill”

Helpful Report

Posted 10 months ago

“We purchased wreaths, tree topper, numerous sections of garland, a tree, etc. etc. with the exception of the tree all the prelit lights are out with two years. You receive a 1 month warranty and their customer service refuses to make it right.”

Helpful Report

Posted 10 months ago

“P.O.S. Already threw it away. So much bad I don’t know where to start, but I’ll try. The tree’s branches droop and are beyond being able to “fluff”. Any ornament with any kind of weight is hard to hang and pulls the branches(es) down further. The top does not allow for a Star or Angel. The upper part is WAY heavier and bulkier than the company leads you to believe. They show a petite woman assembling that top part. NO WAY! It’s borderline false advertising in my opinion. And don’t plan on easy storage. The bottom part is on wheels, but you better be storing it on the same level in your home where you display it, because it easily takes 2 people to get it up and down stairs. My advice is to stay away. There are plenty of other options.”

Helpful Report

Posted 10 months ago

“The company has gone down hill greatly and the customer support is more like customer harassment. We have had four trees that have all made it one full Christmas season and never through the second season without failure. We had one replacement honored under warranty and any replacements still originate off the initial tree purchase date. So essentially, there's nothing they will do if the brand new "replacement" only works once... you're simply out. It seems they price the trees higher to cover the fact they are planning to replace them one but then you're on the hook from then on with their warranty policy. I think I'm more frustrated by the fact I was foolish to buy into their false quality for longer than I should have. Caveat Emptor.”

Helpful Report

Posted 10 months ago

“Accidentally ordered two tree collars on Dec 15 2023. Wrote them about this wk after Xmas and never heard back. Couldn’t get anyone on phone. Finally today did get a real Person and was told they are not returnable. $250 down the drain. These people are robbers and should be arrested”

Helpful Report

Posted 10 months ago

“I guess Balsam Hills rating of 1.3 stars and says a lot about its credibility. Ordered a tree and it was supposed to be delivered before Christmas. Never arrived, no shipping status, nothing. Tried to log in with my credentials and a "data does not exist" message is returned. I sent email to the company, and it was returned as a non-existent email address even though it a link on the email confirming my order. DO NOT DO BUSINESS WITH THIS COMPANY!”

Helpful Report

Posted 10 months ago

Balsam Hill is rated 1.3 based on 424 reviews