I ordered a very expensive 10' tree from Balsam Hill. In each of the three years we put up the tree it leaned a little more every year. When I used the tree in 2019, I secured it to the staircase railing because the tree had developed a 10 degree tilt. I contacted BH and was told they would ship a warranty-replacement tree closer to the 2020 holiday. End of October 2020, I confirmed my address with BH at their request. I heard nothing back from them. Around Thanksgiving 2020 I contacted BH regarding the warranty-replacement tree. I was on hold for well over an hour, both on "customer service" and on chat. The tree has traveled more than Santa's sleigh. It was shipped to my west coast city, then for reasons no one can explain all or some of it was shipped back to the east coast, then shipped back a couple of hours from my home where it has sat for a week. BH advised me the tree would need to be picked up, which I have no ability to do - the boxes are massive. If I can not pick up the tree it will be returned to BH after 5 days. Warranty replacement should not be this difficult, or this frustrating. It's December 2020. I have no Christmas tree. I have no idea if or when I will be receiving the warranty replacement. Avoid this company at all costs. The trees are nice. The warranty is useless. The customer service is non-existent.