I ordered a 42" LED Balsam Fir Tabletop on Monday night and purchased 3 day shipping with expectations that the tree would arrive by the weekend (for family photos for our holiday cards). I did not receive a tracking number and reached out to BH's customer service, only to find out that they had no idea when the tree was going to ship. After spending a few more minutes discussing, BH offered to file the case for a refund of the shipping fee (needs to be reviewed and approved). They did not offer any overnight shipping options or any assurance that they would address the issue to make sure the tree arrives on time. I am VERY disappointed by BH's customer service and false advertising of shipping expectations. I'm going to be leaving reviews where I can to help other consumers not fall into the same trap. Do not purchase a tree from this company if you need it by a certain time frame (shame on me for waiting too long) and definitely do not pay for the expedited shipping because you will not receive your tree on time and will go through the same headach.