Ordered and paid in full, for a somewhat expensive tree skirt on 11/18/20. Received a tracking # 2 days later on 11/20/20. As of 11/3/20, the tracking # shows the product is “awaiting USPS”. So I tried calling balsam Hill customer service this morning, and waited on hold for 53 minutes before reaching a live person to speak with. I also tried the live chat feature on their company website, only to discover that there were 36 people waiting in the queue ahead of me. Once I reached that person, I was informed someone will respond with a status within 48 hours. The customer service rep said she had no idea what the status was for my order. Based on what I have read on BBB complaints, this poor level of customer service seems to be inherent within this company and they have done nothing to address the systemic complaints since at least 2007. I will never place another order with this company ever again.