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Anonymous
In Oct 2018 I purchase two garlands with lights. Having used them for only two years they have already started having problems with the middle sections of both having problems with the lights - on one the lights don't work at all, the other the lights can be barely seen. They have been used for what can only be around 7 weeks and on a timer, so not even on full time. Having contacted Balsam Hill, imagine my shock that non-tree products only have a 30day(!) warranty. That clearly shows the lack of confidence that they have in the quality of their own products. Their customer service assistant didn't seem that surprised and seemed prepared for an angry onslaught (which I avoided) so I think it's safe to say it's a fairly common occurrence with their products. So, nice products initially but they don't last so they are very expensive for what they are and the company doesn't care. Will never buy another product from them and would never recommend them.
3 years ago
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Balsam Hill has a 1.3 average rating from 424 reviews

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