Very poor accommodation after the warranty period. 5 years ago we paid $1500 for a 9ft flip up tree. It comes in two sections. There is a plastic electrical connection between the top and bottom sections and when the two sections are put together the top lights are suppose to illuminate. This year when we put the two together the cheap plastic connector crumbled due to it being brittle. I called Balsam and asked to purchase the fitting and they refused to replace either under the warranty, which had expired, or to sell me one. They also refused to sell me the top section of the tree. Looks to me as though they wanted me to purchase a new tree altogether. Not going to happen. They said they couldn’t and will not sell either part. Beware of their anti consumer attitude and lack of willingness to accommodate and service their products. This is all after waiting an hour on hold for them to answer their phones. Really poor experience with this company.