Bought a 4' white Christmas tree in 2015. Reported a shedding problem in 2016. Fobbed off with "it's only settling". 2018 contacted them again with same problem. Fobbed off with the same excuse. 2020 took tree out of wrapper and the bottom of the bag was coated in needles. Contacted the email on their fb page. Had 4 emails returned undelivered. Spoke with advisors on their fb page to be told the warranty had expired and there was nothing that could be done. Then decided to contact via chat on their web page. This went through to the US who were unable to help and to contact the UK page. Impossible as the this Chat feature is set to default to the US. Now in conversation on Twitter but much the same response. The warranty is not worth the paper it's written on because they will not honour it.