On December 2, 2019, we placed an order for an 8 foot tall, 66 inch wide, LED Pre-Lit, Biltmore Spruce and experienced a problem with shipping, which Balsam Hill rectified. Because we went on vacation Christmas 2019 through early 2020, we hardly had the tree turned on. Just a few days after setting up the tree this year, and maybe pressing the turn on button a total of 8 times, the button failed to stay turned on and our tree will not light. TODAY (12/15/2020) BALSAM HILL TELEPHONE CUSTOMER SERVICE HAS PLACED ME ON AN INDEFINITE HOLD AND WHEN I REQUESTED A CALL BACK I RECEIVED A CALL BACKL STATING NO REPRESENTATIVE WAS AVAILABLE.