I'd give 0 stars if that was an option. Placed a single order for $300 for 4 strands of lights from Balsam Hill as we intended to restring our current tree. We received the 4 strands in 3 different boxes on different days but decided that we should instead return the lights and buy a pre-lit Balsam Hill tree. Trying to return the lights has been an absolute NIGHTMARE. We have been on the phone for hours for over a week with a number of extremely rude and condescending customer service reps. It started with customer service sending us 4 return labels and us simply calling back to ask if we can use only one label as we had placed a single order and all the items fit in one of the boxes they sent with room to spare. They were going to seek permission from their “back office” to allow the return in one box and would contact us in 12-24 hours. After 24 hours and not receiving a call we called back and got a rude rep that hung up on us. We called back and the new rep said 24-48 hours for them to contact us. We waited a few days without a response and called back and have gone through multiple reps each giving us different instructions indicating we must follow them exactly in order to get any credit: 1. Items should be returned in the exact boxes they were received with the return labels we were provided or we won’t get credit. We received 3 boxes but have 4 labels. 2. Items should be returned in 4 separate boxes or we won’t get credit. This is contrary to the other rep. 3. All items can be returned in one box as long as we pay shipping separately – it’s not like we weren’t already paying $10 per return label from Balsam Hill. This too is contrary to the other rep. The issue now is we’ve been fussing with trying to get these items returned for over a week and their return policy states return items not received by Christmas will not be credited. At this point we’re just putting everything in 1 box, taking pictures, and returning in the hopes we get credit. Returns should not be this difficult. I’m convinced this is just a delay tactic and a scam to miss the return deadline. We’re absolutely not buying the tree we were intending to buy from Balsam Hill or any other item for that matter. Unbelievable, and now I understand why there is so much negative feedback on Balsam Hill on-line. I just wish we would’ve been keener to all those negative reviews.