Tree was wonderful but they would not honor sale price!!! Tree was wonderful but they would not honor their sale price. In October 2020, I spoke to the Balsam Hill Customer service rep and explained that I was looking to upgrade our tree—also from Balsam Hill. I explained to the salesperson that my only hesitancy about purchasing the tree in October was that the same tree might go on sale in November and I’d be out the difference in price. The rep was nice and reassured me, that should the tree go on sale—Balsam Hill would honor the price. Based on this reassurance, I went ahead an ordered a $700 Balsam Hill tree. Fast forward one-month and the exact tree was discounted by $200. When I called up Balsam Hill to request the difference in price, I was told sorry—the best we could do is give you a $20 coupon toward your next purchase. As much as I love Balsam Hill trees—I will never purchase from them again and neither will any of our family members. Order #H012953386