We will never order from Balsam Hill again. We ordered a tree on 12/15. We did not need but the prices looked good and as we had a real tree this year we thought we could put the fake one away with all our other Christmas stuff. I called prior to ordering and confirmed they would do the 14 day price match. At that time I was assured they would. Fast forward FIVE days and the tree price dropped $185. I called and confirmed the price match receive a confirmation code and the agent was very helpful. Fast forward two days and no confirmation email so I called back and now was told they denied the price match and there is nothing they can do. I have talked with four agents, three have said yes to the match but the supervisor said no. The team that makes the decision is not reach able and the agents have no authorization to honor anything that was previously said. Very disappointed and very frustrated that NOOONE will help us.