Poor quality and abysmal customer service. The tree arrived just before Christmas and upon setting our presents under the tree on Christmas, we discovered the trunk of the tree had been shedding large amounts of brown plastic or whatever is tackily glued to the trunk to give it texture. Piles of brown flake we now needed to clean up, but also didn't feel comfortable letting out child around. Balsam Hill won't accept responsibility since it was just after Christmas when I contacted them about the issue. We literally had the tree up for a week and they won't take it back. IKEA has a similar looking tree, with out cheap flakes on the trunk, without flame retardants and it costs a quarter of the price.