The trees all look beautiful online the customer service people obviously are officing from home I had one person belch today when I was trying to talk to him I had to call four times. The bottom of the tree section all lights worked section 2 and section 3 attached did not work the lights never came on. It was extremely hard to attach section two and Section three I was advised to use 10 W 40 and the lights never did come on it was extremely difficult to take down and disconnect it was very flimsy. The first two representatives were helpful the third one told me he was going to email me to return labels no cost to me when I open my email shipping label said I had to pay $50 total I called for the fourth time the representative assured me he would make notes I also took a picture of the Christmas tree for evidence that the second and third part of the tree the lights do not work this is extremely frustrating and unprofessional and you should be able to return a tree that’s defective at no cost to the customer I will never purchase anything from balsam trees ever.