Bought a beautiful 7’ mountain pine type tree in September 2020 along with a stand up slim storage bag to store afterwards. Unfortunately, the bag ended up being more work than it was worth. Since the tree did not go up until December and did not take down until January, I was unable to return the storage bag due to the very strict 30 day return policy. I called customer service anyway to explain the situation and was treated very rudely. It’s one thing to explain the policy, but beware if you should try to discuss the policy or anything else as the rep, Johnathan and supervisor Jeannie were very rude, condescending and unprofessional. The tree arrived after the bag, so I am not sure I would have made the 30 day deadline anyway. When I brought this point up, I was told that I should have ordered the tree first and then the bag. When I tried to respond to that, as I bought them at the same time to take advantage of the sale, I was cut off and talked down to. It is a shame to have a business treat the customer so poorly as if it were not for us customers, their would be no Balsam Hills business. I have always been treated well and with respect on previous occasions , so I am not sure what has changed with in this company. I would not recommend buying your trees and products from this company. The products are over priced to begin with, but there is absolutely no excuse for a business to treat the customer so poorly as this can make or break a business.