Half of the lights are not working and this is the year 2 of using this tree. We purchased this tree because it pops in 3 sections and is supposed to light up. We looked up suggestions and troubleshooted to fix the problem. This did not work at All. Then we went through lights to find faulty bulbs. We ordered and purchased new replacement bulbs. This did Not work either. We have pictures for documentation. We would like someone to contact us with resolution options. 757-879-0545. We chose Balsam Hill for Your reputation and beautiful trees. However , if the Tree does not work as promised or expected it is Very disappointing. Please address this as Soon as possible!!!!!!!!!