We ordered a 7.5' Frasier Fir from Balsam Hill, and it worked fine when it first arrived. This was just after Christmas in 2019. We set it up for Christmas 2020 and on the 3rd day, the lights would not work. We contacted Balsam Hill requesting replacement parts. They sent us the wrong parts and the tree still did not work. The subsequent attempts to contact customer service meant that we had to stay on hold for over an hour before being able to speak to a customer service agent. They continued to promise to send the correct parts but never did. The lights on our tree never worked the entire 2020 Christmas season. After consistently being told they would send us the correct parts, when we requested a refund, we were informed that it was now outside the timeframe of being eligible for a refund. 2 1/2 months later, we still have not received the correct parts to repair our tree. We spent over $1000.00 on this tree, and it is unusable. This is by far the worst customer service experience I have ever had. You are much better off spending your money with a company that actually values their customers.