In 2017, after doing some internet research, I decided to get a prelit tree from Balsam Hill. I had already seen quite a few TV ads for the Balsam Hill trees, and the online reviews (back then) were overwhelmingly positive. It was a few weeks before Christmas. Most of the stock had been sold out. Luckily for us, BH had a prelit 7ft. Frasier Fir in stock for the "discounted" price of $899. I bought it, it was delivered timely, and we were extremely happy with the tree. It really is a gorgeous tree; it's very well made, it looks real and it is extremely easy to put together. It is in 4 sections, and you just fit each section on top of the other and plug it in. Boom! You have a tree with lights. Everything worked in 2017 and 2018. In 2019, when we put the tree together, we had about 10 burned out lights, which was odd. These were all supposedly LED lights, so they shouldn't have burned out that quickly. For example, I had been using the same set of 7 strings of non-LED tree lights since my son was 5 years old (he's 30 now), and 2 of those light strings still work. In any event, BH includes a handy-dandy tool kit with its trees, which contains replacement lights. This year, however, when we put the tree up and plugged it in, whole sections of the lights were off on each of the 4 tree sections. I checked the fuses. They were fine. I tried replacing bulbs in the sections that wouldn't light, to make sure it wasn't the bulbs; the bulbs didn't light. I removed bulbs from the sections of lights that were lit, and replaced them with bulbs from the unlit sections, and they worked. Clearly, the light strings were defective. What was extremely aggravating was that it wasn't a matter of replacing one or two light strings; in each case, one-half or more of 5 or 6 different light strings weren't working. To add insult to injury, 51 separate bulbs in the sections that WERE working were burnt out and had to be replaced. I contacted Balsam Hill customer service, whose representatives need to learn new people skills. I was basically told that I was SOL because the warranty had expired, but as a "favor" to me, they would send me 2 light strands (which they did -- 2 weeks after Christmas). The point of buying a prelit tree is to have a tree with lights that work. While the Balsam Hill trees are beautiful -- they really are -- they string them with the cheapest LED lights in the entire world. In order to get the tree decorated, I had to buy lights and attach them to the unlit sections, which was difficult because all of those branches already HAD lights on them. After Christmas -- and by "after Christmas" I mean from January 15 until the present and likely continuing through the end of this week -- I have been removing the cheap-as-anything light strings from the tree and replacing them with working lights. It takes 6 or 7 hours to remove 1 light string of 150 lights. That's because the lights near the trunk of the tree are attached to the branches with tiny little zip ties that are suitable for handcuffing fleas and Christmas lights. You can't cut them off with a scissors because the zip ties are too tight and too small; you have to use a sharp paring knife or something similar. Frequently, you stab yourself. Each light not secured with a zip tie is secured with a horseshoe-shaped plastic hook that needs to be bent back on each side in order to detach the light wire. Seriously: for the past 3 weeks, I have spent 2 or 3 hours per day taking light strings off of this tree. I had to replace 1 light string on section 4 (the top); 1 light string on section 3; 1 light string on section 2 (not done yet) and 2 light strings on section 1. After replacing all the defective light strings on each tree section except for section 2, I put the tree back together to make sure everything was working together. The defective string in section 2 was still defective, and the light strings that I had not replaced on sections 3 and 4 (because they were working) are not working now. I give up. What I don't understand is why this company would create this beautiful tree with such painstaking detail, and then string it with defective lights. It was probably to save money. It's not just my tree. Since Christmas, I've been checking the internet and thousands of customers are having similar issues. So, all the work I've been doing these past 3 weeks to save myself time and trouble next Christmas has been for naught. I'll either have to buy lights to string over the existing ones that aren't working (again), or, buy a new tree. I can guarantee you, it WON'T be from Balsam Hill.