I was sold a tree that had no replacement lights available because the tree was discontinued. The lights started to fail in large areas at a time but there was no way to replace the bulbs so Balsam Hill promised to honor the warranty and ship a new tree. This was November 2020 and I still do not have a tree! It is looking like I will not get the tree in time for this year either so I’ve requested a refund for this very pricey but total waste of a money purchase. They are not willing to refund my money and want me to wait. I’ve waited for a year which seems like being patient enough to me. This company is obviously not trustworthy. Please beware and don’t fall for the commercials and hype!