If I could give them a ZERO on Customer service, I would. So I tried to purchase a tree this morning via their website and their website wouldn't let me go pass the delivery address. I call Balsam Hills and a gentleman helps m with the order. 6 Hours later I receive a confirmation and the wrong tree has been used on my order. So I call Balsam Hill again trying to cancel this order and place another one for the correct tree. Keep in mind the wrong order was for a £500 tree and haven't complained so far. Ok... I explain their mistake and that the guy this morning put the wrong tree in my order, I make sure now they put the correct tree on, and ....surprise...the 20% discount code that BALSAM sent me 2 days ago via email...doesn't work anymore and there is nothing they can't do about it, EVEN THOUGH Balsam Hill messed up my order. Not only are they wasting my time, they expect me to pay an extra £100 for their mistakes. You MUST be joking!!