I NEVER write a review, but it’s time to set up my tree and I am DREADING it!!! I waited for years to purchase a tree and I have always thought the Balsam Hill trees were so beautiful…very pricey…but beautiful. So, I finally pulled the trigger and bought one. This was in 2018. I know, I know, why am I just now writing? I received my tree and it was gorgeous for Christmas 2018. 2019 I did not set it up because we were not going to be home over the holidays. Christmas 2020 I could not wait to set my tree up only to be horribly disappointed! One entire section would not light. I tried EVERYTHING! I emailed customer service and I was told to send an email requesting a one time warranty extension. After 4 days of working on it I finally called customer service only to be on the phone with them for HOURS over the next few days. All I wanted was for a replacement section to be sent to me, but instead they linked me up with one of their “professionals” to try and help me solve my problem. She was very sweet and tried to be so helpful, but she was only having me go through all of the steps that I had already gone through to no avail. After all of the talking, testing and troubleshooting, all that Balsam Hill would do is send me a string of lights because my tree was out of warranty…mind you, it was only out of warranty less than two months. Balsam Hill trees are beautiful, but so not worth it!!! Their customer service is terrible. You would think that a company this large would do anything to keep their customers happy. Christmas is coming around again and I am dreading setting my tree up…so very sad that I spent so much money on a tree that only worked perfectly ONE time! I realize that writing this review is not going to prompt Balsam Hill to do anything, but if by writing this it keeps someone that is trying to decide whether or not to buy one of these trees from wasting their money then that makes it worth my time.