We purchased a 10 foot Aspen Fir flip Tree and were so excited to receive it in a timely manner. We paid up for the flip tree (3999.00) because of its seemingly easy assembly. All of our five children plus two finances and other extended family members were home for Thanksgiving and our annual tree decorating. Unfortunately the tree is faulty and the middle and top parts do not fit firmly into the base plus they swivel and twist - because of that the whole tree leans to one side. The disappointment is beyond upsetting especially after waiting through pandemic times to gather as a family with plans of decorating our tree together this year. After three calls to Balsam Hill the only work around they can offer us is to send another tree - who knows when it will get here and now we will have to assemble and decorate it ourselves. Who is to say the second tree won't be as faulty if not more - Not to mention it won't be able to be done before our dinner party in 6 days. Merry Christmas Balsam Hill - $3999.00 is a lot to pay and receive faulty and broken merchandise. The hassle of sending it back, boxing it up and all is also a huge bummer. I gave Balsam Hill once start but that's because I couldn't give them zero stars. Do yourself a favor and buy from a different more reliable company. Balm Hill is a waste of hard earned money.