After two years, extremely disappointed with my very expensive Balsam Hill tree. In addition I had recommended to family and friends and they all feel the same. Same your money and buy a tree for less at Home Depot or Costco. After two years, the majority of the lights would not work. After calling Balsam Customer Service several times, (I had the tree for 2 years at this time) all they could do for me, was suggest I watch their videos or tell me to change fuses. After three years when all the lights would not work, and I called CS several times, they informed me the tree is out of warranty since 3 years old but they sent me three sets of lights having 300 mini lights on each string. Balsam should have replaced the tree after two years? Why after spending $600, would I want to add lights?? Not an easy task wrapping around a string of 300 lights on top of the broken lights. Long story short, after being told this tree would last 10 years, didn't last two years. I've added lights, for last few years. However after this year the tree will be trashed. Balsam Hill deserves zero star for quality of tree and customer service help.