Overall experience with Balsam Hill Has been very poor. I would strongly recommend against purchasing a Christmas tree from them. We purchased a tree five years ago - a 9ft Tree for which we paid $900. After three seasons we began to have trouble with various lighting sections that would not turn on. We called customer service to see if they would offer any help and were told that the tree was out of warranty. There was nothing they would do about it - we were on our own. Over the past two years we have had to cut out hundreds of defective lights, as a last resort after spending hours trying to troubleshoot the problem. This year we had to remove so many lights that we needed to purchase 400 additional lights for the tree. While the tree is visually attractive the problems with the product itself, and the company’s customer service, more than negates that benefit. We will never purchase a Balsam Hill product again and will do everything possible to let others know what an inferior company it is, through reviews such as this and by all other means possible. In my mind Balsam Hill is all flash and not substance. By way of contrast, our two daughters each purchased trees from Costco around the same time and have had no problems. Moreover, if they do experience any issues in the future, Costco’s customer service will no doubt be far more responsive.