Purchased a 7-1/2 Stratford Spruce this past October & paid $699. Normally I would have waited to purchase a Christmas tree closer to the holiday but due to supply chain shortages I placed the order earlier to be certain we could get this particular tree on time. Then after their 14 day lower price match policy they reduced the price by $200 to $499 and instead of working with me they offered no credit for the difference! I would have even accepted a store credit towards a purchase of additional items! To make matters worse, the stand was defective! They entered a new replacement order for the stand and then sent me an email update that some parts would not be delivered until September 2022! I ended up temporarily fixing the problem myself and then they sent me another update apologizing for the back order issue and the parts would now be delivered mid December! Never again will I order anything from this company again! You may have kept the $200 BH, but you lost allot more potential business from me as a potential life time customer versus your decision to turn me into a first and last time customer!