I’ve had a Balsam Hill tree since 2013. For the last 3 years, the lights have been more and more unpredictable to get going. This year we had significant sections of lights that wouldn’t light up so I ordered a new tree. Within a few hours we were able to manipulate the boughs and got most lights working. I called to cancel (within about 2 hours) and was told my order was cancelled. Three days later I got notice that the tree was being shipped, but probably delayed. When I called again to remind them the order was cancelled, they said I’d have to pay $50 for the return. Not fair.