My correspondence with this company should tell you enough but in addition to this I was told by two different people on the phone my order had shipped and left their warehouse. One of them finally admitted in the phone that he the order had not in fact shipped. Balsam Hill Customer Service To: Hi David, Thank you for contacting Balsam Hill. We greatly appreciate your recent purchase with us and that you have chosen our products to celebrate this beautiful holiday season. We understand that you wanted to follow up on your order status. Upon checking, your order has been shipped and details on its movement will be available once the package arrives at the FedEx facility. Tracking numbers may take up to 48 hours to display movement after the label has been created. For our Standard Shipping, those orders placed after 12pm ET will ship within 2 business days and items typically take 3-7 business days to arrive. To know more about our shipping and orders, you may visit this link. You can also track your order status through this link using your order number and email address. We hope for your continued patience and understanding on this matter. Sincerely, Ma.Manilyn Show original message Please refer to Case Number 01209035 when contacting Customer Service ds….,,,@yahoo.com To:Balsam Hill Customer Service Wed, Dec 1 at 6:11 PM Do you use a separate shipping service to send it to Fedex because if not the fedex tracking whould at least show it has left your facility. Right now it is just showing ready to ship. I ship with fed ex quite frequently and the status updates for every single step. Sent from my iPhone Show original message ds…@yahoo.com To:Balsam Hill Customer Service Wed, Dec 1 at 7:13 PM I have been following the tracking on fedex. Fed ex is only showing that a label was created. My concern is that this shipment has never even left your facility. If it did fed ex would show that it has. Can you confirm this has left your facilty and is in route. If so please provide a screen shot of the fed ex shipping status because when i go on fed ex it just shows a label was created with no movement whatsover. Sent from my iPhone Show original message Balsam Hill Customer Service To:ds…,,@yahoo.com Wed, Dec 1 at 7:26 PM Hi David, Thank you for getting back to us. We appreciate you for making us be part of your holidays and we understand your concern on your order H019235879 still showing no movement when tracked. We apologize for the confusion on our previous email saying your order will be arriving today. Unfortunately, our warehouses weren't fully operational and our shipping partner FedEx were on modified service hours since the weekend causing some delays. Know that your package may not show movement for a couple of days as the ground deliveries are resuming. Rest assured that we are working closely with our partners to deliver your package as soon as possible. Your patience and understanding is greatly appreciated. Sincerely, Angel John Show original message Hi David, We hope this email finds you well. ? We wanted to let you know that the 7.5' Mariana Spruce with Clear LED Light you ordered has been in high demand and is now out of stock. While we do our absolute best to keep inventory levels up-to-date, it can happen on occasion that an item sells out before we have the chance to update the inventory on our website. We know that this is a frustrating situation and sincerely apologize for any inconvenience this may cause. ? A refund of $637.94 for this unfulfilled item was issued to your original form of payment on December 1, 2021 with the transaction ID 5gaq83jc. Please note that it can take up to 30 days for you to see the credit on your financial statement. We thank you for understanding and please feel free to browse our website again for an alternative product.