Horrible customer service. Only received half of the tree I ordered and they cannot find the other box. They won’t replace the tree with the same one since it’s sold out. One supervisor said they would replace with a similar tree and another said they would not replace (actually she flat out told me they were busy and didn’t have anymore trees). All they could offer was to pay for the shipping of the tree back to the company. Never mind, the box is super heavy and I have a bad back from working as a nurse. The supervisor, named Amy, said I had to figure out how to ship it back and they would only offer the labels. This is not the first time Balsam Hill has dropped the ball before Christmas. Two years ago, after decorating a different brand new balsam tree, the lights stopped working. Again, they would not replace it or offer a similar replacement. Customer service just said they were sorry and made no attempts to replace with a similar tree.