The same shipping issue that you see being posted recently happened to me. I had to fight to get my refund as they continued to try claiming the tree had shipped even though there was never a received scan for a week. I had to file a Paypal claim to get my $ back to try again. I figured they over-sold the tree and didn't want to admit it or refund my money for their error. The review below regarding the email stating the tree was out of stock after waiting confirms it. I am a US customer ordering from the US. That excuse of "shipping over borders" will not fly. They were literally holding people's money and Christmas hostage. LOL. Unbelievable. Its all very strange because I have ordered from them before - twice I got my trees without problem and the third I recieved a crooked tree. The refund process was smooth then. If they were honest and told customers the delay and actual issue many probably would have waited. Instead they drive customers away with this avoidance and refusal of a refund. Something terrible has happened to them and they need to revisit their approach to business and customers. I had wondered if this was just my luck, but I see its happened to many people.