This is the biggest fraud I ever experienced in my whole life. I ordered the 10.11. a christmas tree, it was stopped at the border controll for three weeks, I had to call the so called customer service to get it through the border controll. Finally the 6th of december they paid the taxes and sent the tree to the sender instead to me. Unbelievable. And the customer service is far from a service, even farer from competence and a shear catastrophy. They weren't able to find the error and return the tree to me. They just tell me the one I ordered is sold out and I can try to find another one. Never again!! Don't order here, it's a big disappointment and a pure catastrophy. They ruined our Christmas.