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Anonymous
We have purchased a 9ft tree and a battery powered wreath. The tree is beautiful and we enjoyed it for 4 years. However, on December 29, 2021 the tree suddenly started burning really bright in the top section for a few minutes and then two rows of lights went out. We attempted to replace bulbs, fuses, etc. to no avail. When I called customer service, I was hastily informed that the tree was out of warranty. I was also told I could not purchase just the top section of the tree. I would have to purchase a new tree or live with the one I have now. Honestly, I am afraid to use it after the episode. I fear it may burn my house down! Horrible customer service! I could have purchased a tree for half the price that would have lasted this well. I don't recommend.
2 years ago
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Balsam Hill has a 1.3 average rating from 424 reviews

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