Their product claims lead one to believe this tree is of the highest quality. Great tree actually. I do love the look, however the lights on the tree lasted two Christmas’. Two. That’s it. We have spoken to them several times. They will do absolutely nothing for you in this event. Stick with a NOT prelighted tree folks. Removing these lights and replacing them was NOT worth the cost of this extremely expensive tree. It was extremely labor intensive. I won’t purchase another Balsam Hill due to the lack of customer care they offer. Their “warranty” doesn’t mean what you might think that it does.