I’ve only had this tree 4 years and in the 2nd year one strand of lights didn’t work. Tried replacing fuses etc still didn’t work. Out of warranty and it still had a lot of lights so just kept using it because it was “Not Cheap.” Now this year I’m having trouble with remote and receiver box. I can’t get any lights to come on!!!! We have checked fuses in the reviver box they are not blown. Then sometimes when we mess with it enough if jiggle the tree they will come on! But then won’t turn off again with remote! Remote is working but can’t get the receiver box to light up. I am so frustrated now because all of my decorations/ornaments are on tree. So mad at Balsam Hill fir not having better customer service and taking care of these issues. These trees are So Expensive that you would expect them to last for a very long time.