This is the worst company that I have ever dealt with. I gave it a 1 star because a 0 was not available. They have lied to us, misrepresented their product and are genuinely clueless. Customer service is virtually nonexistent. We did make the mistake of purchasing a tree but didn't like it when we got it so when we contacted them to return it, much to our surprise, there was a $25.oo per box to return it. (The tree we ordered came in 2 boxes). I feel that have cheated/robbed me of $50.00 and that is just shameless. I will NEVER do business with these clowns again. They are just worthless in my opinion. We opted for a very nice and beautiful tree from Lowes for at least a 1/3 of what balsam charges. This was after checking trees out at Home Depot, Lowes and Walmart. You would be smart to do the same and not do business with such a worthless company. .