I know you'll say this is too late and no order or tracking information, but I ordered a tree several years ago. I waited for delivery and waited and waited. I contacted the company and nobody knew anything. They said they would ship another. Several days later a tree arrived. It is not anywhere near quality and I could have bought better looking trees at Walmart or Home Depot for much less. This happened during the COVID peak. I called to ask about the other tree that had been shipped as I wanted to wait and see if it looked any better. The person I spoke with was rude and said...Well, you got one didn't you? and hung up! The only reason I kept the tree is because it was too late to search for another before Christmas. It is an embarrassment when I put it up. I make certain I tell everyone I bought it at Balsam Hill and paid a ridiculous price for such a mess. I ordered a skinny tree and it is that, but quality is totally lacking and customer service is horrible.