I have purchased garlands and wreaths from Balsam Hill. The items are only used indoors to decorate the tops of cabinets and doorways. The items are then stored in their original boxes and kept in the house. This year, several of the garlands had lights out in several sections. I contacted customer service and was told it was probably a bulb or the wiring. Duh. Really? Before discovering this, I purchased a garland, of the same design, to add to the railing. When I discovered the others weren't working I contacted Balsam Hill to ask for an exchange. The new box had not been opened. Well, wouldn't you know it, they can't do anything because it's after thirty days. Ewell, I'm done with the company.