I had a Balsalm Hill tree for 10 years and decided to sell it when I moved. It was a great tree. So I bought another one for my new house in October. I bought the same tree I had, or thought I had—their “most realistic” one for $592.92. I foolishly thought it would be the same quality as my previous one, but sadly it was not even close. The branches were very cheap-looking plastic, with no realistic brown stem colorations like the previous versions. Since I was outside the return period, they would not do a refund or even an exchange—forget about actually talking to anyone in person. I could only ”chat” with a someone who did nothing more than reiterate their “policy”. I have no doubt anyone could find this quality of tree at a much better price elsewhere. I short, DO NOT RELY ON BALSALM HILL’S PREVIOUS REPUTATION.