This has been the worst company. They took ourmlney, only sent us half a tree, we had to call and give evidence we only received half of a tree, then they said the rest would be on the way. Itnever showed up. We had to call back to find out they had never sent the rest because it was out of stock. So we had to repack everything we had to ship back. FedEx came and picked up the boxes. It's been a week and they are telling us they will not refund us until the boxes arrive back at their warehouse and are scanned. They had no problem taking our money before we'd ever received the product but we have to wait and rely on the same people who haven't shown us any care so far to get us out thousands of $$$ back. They won't even escalate our call to a supervisor and yhey are clearly overseas workers. You can't find Google reviews of their company for a reason, they suppress the bad reviews. Avoid them at all costs. We have another tree from them and it's not that great. Especially for what we paid. Go to a local Xmas store and buy one from a place you can actually talk to