BUYER BEWARE! NO REPLACEMENT PARTS! I purchased a 12' Alpine Balsam Fir® Tree Pre-lit Christmas Tree from Balsam Hill in November 2019 and was overall very happy with it. However, when I set it up in December 2022, I discovered that 5 branches of lights were not working. Even though the tree wasn’t under warranty I thought I could get replacement parts as it says in the instructions and care guide. (They actually say to check the fuses and bulbs and replace if necessary — but not this tree model!) I called customer service to inquire about replacement parts, but was disappointed to learn that they do not support repairs or replacements for the "fairy lights" on the tree. The bulbs cannot be replaced individually, there are no fuses, and a replacement string cannot be purchased. (It doesn’t mention this on their website and again, the instructions indicate you can change the fuses and bulbs. The only solution Customer Service offered was to send me a separate string of regular lights that I would have to plug in to a separate outlet. Even more frustrating, Balsam Hills still makes this tree so I know the parts exist. This is unacceptable. I spent over a thousand dollars on this tree, so I was more than disappointed with this lack of support from Balsam Hill. The company claims to be "dedicated to providing outstanding customer service," but I feel that basic customer service would include actually supporting the products they sell. Unless this policy changes, I will not be purchasing another Balsam Hill tree in the future. AFTER I POSTED THIS REVIEW ON TRUSTPILOT THE COMANY REACHED OUT WITH THIS: Reply from Balsam Hill Jan 26, 2023 We are sorry to hear about your dissatisfaction with the quality of the tree you received and the warranty coverage. We value your feedback and we will surely take note of this so we can improve our products in the future in order to satisfy our valued customers such as yourself. We have endorsed your account to a specialist. Expect an email coming from us for further assistance. MORE THAN A MONTH LATER AND I AM STILL WAITING FOR SOMEONE TO CONTACT ME. THIS IS NOT BAD CUSTOMER SERVICE THIS IS "NO CUSTOMER SERVICE." I STILL HAVN'T RECIEVED THE LIGHTS THEY PROMISED THAT DOESN'T REALLY FIX MY ISSUE!