Spent $1500 on a Vermont White Spruce 11 foot pre-lit tree about 5 years ago. Sections of lights did not work, and they shipped new sections months later. Now out of warranty, many strands out. I have used all of our replacement bulbs and repaired strands, then called Balsam Hill to purchase new bulbs. UNAVAILABLE! They do not carry the replacements bulbs. They told me to re-string the tree, which has over 3600 bulbs! They said I could buy replacement bulbs from a website or Amazon. Contacting the company Balsam Hill recommended, they do not carry the bulbs, never have, and stated they get calls all of the time from Balsam Hill customers referred to them. Can't find any replacements on Amazon to fit. Evidently Balsam Hill DOES NOT worry about customer service and satisfaction. They want sales, but don't care about service. We have a $1500 tree that is rapidly becoming "unlit" without hours and hours of restringing. If we had known in advance their "lack of caring" a few years down the road, we would NOT have purchased the tree! We definitely will NOT purchase again from Balsam Hill.