I just bought a tree from Balsam Hill and it was a total disappointment. I paid a lot of money for the tree and it didn't look as realistic as it described. I didn't realize there was $ 50 fee for the return so I asked the rep as well as the supervisor to waive the fee due to false advertisement. They refused to make the exception and said my satisfaction didn't not qualify for the free return. It's only fair that I absorb the return cost if it was my fault. It's the fact the description and pictures were falsified and I have to pay for their false advertisement. I'd pick the Costco tree over this damn ugly tree for a fraction of the price. I should have read the comments before making my purchase. Please do make the same mistake that I did.