We purchased a tree 7 years ago at around $1200. The tree is beautiful and all the lights work. However, it is becoming very wobbly. Upon closer inspection, we determined that one of the tree joints is cracked so it doesn't hold that section firmly anymore. This is a pre-lit tree and we have NEVER had issues with the lights and they have worked perfectly and so has the remote. I have purchased Christmas wreaths and they also work great. I recently purchased some pumpkins for fall decor and the quality left a little to be desired. Customer service promptly replaced them at no cost to me. I think the quality could be better for the price but so far I've had good experiences both with most of the products as with customer service.