Such terrible customer service And what a regret to have bought a tree from Balsam Hill France our tree is crooked, recognized by Balsam Hill no commercial gesture! we will offer you either a refund or an exchange with another tree When no tree interests you, on the 7th day of Christmas, the after-sales service is terribly lousy! Our problem arose on 11/27 with a promise to change our tree, today 18 December still no stock AWESOME! We end up with a tree that is not straight and we have no solution that interests us to offer. Advice go your way. At the price of the trees the service is completely zero And for several days, balsam hill no longer responds to private messages