As a customer with choices, I want to make you aware of my experience with Balsam Hill in hopes I can prevent someone from having the same experience. Last year amongst, many other items purchased through Balsam Hill, I purchased 7 LED wreaths for decorating my house. Last year when I installed the batteries were died within about a little over a week. All of the wreaths had burned the batteries in that short of a time frame. I thought well maybe the batteries, while new, could have been bad. I changed all the batteries last year and the same thing happened again within a little over a week. This year I pulled out the wreaths to decorate, once again, replaced all batteries and hung them...same experience. So, this is the second season with wreaths hanging and no lighting. I called Balsam Hill to explain my situation. I spoke to George, Rose and Lliam on three different encounters as well as sent an email to customer service and received response from Leticia. The summary of all responses is, "we understand this is a problem, maybe go buy lithium rechargeable batteries now and hope that will address the situation. Also, we will give you 10% off a future purchase" I would expect this from a fly by night company on the internet but not one that markets as a solid quality company. To say I am deeply disappointed in their response and product is an understatement. I will not be buying from Balsam Hill and hope this helps someone else before making a purchase. Their Response: "Dear Chip, Thank you for contacting Balsam Hill. We hope this message finds you well. We appreciate your continued support as a valued customer. We want to sincerely apologize for any inconvenience you've encountered with your Wreaths. Unfortunately, we regret to inform you that, as your warranty has lapsed, we are unable to send a replacement at this time. We understand how frustrating this situation can be, and we truly empathize with your disappointment. Our team is here to assist you in any other way we can within the limitations of our policy. If there's a specific issue you're facing or if you have any questions, please feel free to share, and we'll do our best to offer guidance or explore alternative solutions." Sincerely, Leticia Balsam Hill Customer Service