The company has gone down hill greatly and the customer support is more like customer harassment. We have had four trees that have all made it one full Christmas season and never through the second season without failure. We had one replacement honored under warranty and any replacements still originate off the initial tree purchase date. So essentially, there's nothing they will do if the brand new "replacement" only works once... you're simply out. It seems they price the trees higher to cover the fact they are planning to replace them one but then you're on the hook from then on with their warranty policy. I think I'm more frustrated by the fact I was foolish to buy into their false quality for longer than I should have. Caveat Emptor.